In the complicated and detailed real estate environment, generational misunderstandings can quietly derail communication, collaboration, and results. We want to create magic, not meltdowns.
In this interactive and practical session, mother-daughter duo Monica and Nina Neubauer bring a real-time generational perspective to workplace communication. Representing different generations—blending leadership strategy with Disney-level performance and customer experience—they help agents and brokers understand how values, preferences, and communication styles vary across age groups.
Attendees leave more optimistic, and better equipped to ask for what they need to work more effectively across generations, and improve both internal relationships and client experiences. Download Promo; 1-3 hours

Video · Feedback: RENEW Women's Conference · Are your finances in order? Do you have a separate checking account for your business? Are you paying your taxes quarterly? This session will give you important tips for organizing your finances so you always have the money in your business account to pay the costs that come with owning a business. Find out how to set up your accounts for easy accounting and tax reporting. Learn to cultivate order and peace in your financials. 1 hour

Loved every minute of Monica’s presentation. Great information! Amazing!" Donna Davis

It was very motivational. Made me realize I need to do some things better financially." – Tabitha Thompson

Helping sellers set realistic expectations has become one of today's biggest challenges in the market. This session explores how to navigate tough conversations around pricing, preparation, and market conditions to avoid canceled or withdrawn listings. Learn how to assess key deciding factors when determining whether to move forward with a seller, or walk away, so you can protect your time, reputation, and results. 1 hour

When hiring a service-based business, a client needs to know exactly what work is being done for them and what services they are paying for. Agents must know what they do and explain it clearly to the public and then have a system for doing it. This session helps agents see what they do - or don’t do - in order to evaluate their business model and specifically charge based on the work necessary to complete defined tasks. Agents will be able to clearly explain their business to the prospects in the marketplace – setting clear expectations for everyone.
1 hour

Video · Feedback: Virginia REALTORS® · What value do you bring the client? When hiring a service-based business, a client needs to know exactly what work is being done for them and what services they are paying for. Agents need to clearly communicate their model to the public. This program helps agents express what they do or don’t do in visual ways that add credibility to their business and clarifies expectations with clients up front. Strengthen your reputation in the marketplace with well-produced materials that represent you! 1 hour

Do you have only one business model? Agents can do many services for their clients and charge accordingly. This class discusses various kinds of fees for a sale, a rental, home preparation, and paperwork management. What would you charge for 10 house showings? If a buyer or seller asks you to do certain tasks, but not all, how would you respond? As the public begins to think more a-la-carte for services, how will you respond? 1 hour

Opens your mind to doing business differently than before to meet the current real estate brokerage climate.” "Great ideas, great energy, so practical and truthful." "Helpful! Smart! Practical! Useful! Definitely will apply!" 2024 National Association of REALTORS® Convention Attendees

Designation · The ABR® designation is the benchmark of excellence in buyer representation. The designation program establishes a foundation of training, skills, and resources to help real estate professionals succeed as buyer representatives. The ABR® designation’s two-day core course is designed to help you conduct a buyer counseling session, sign buyer-clients to a written buyer representation agreement, negotiate buyer-clients offers, and bring the transaction to a successful close.2 days

Keynote or Session · AI is definitely a business tool we'll all be implementing. The future is now. Lean into curiosity. Are we implementing AI in ways that improve our workload, and improve our customer’s experience in the transaction? Use it or not, remember, our humanity is the best quality we bring to a transaction. AI should be used to improve communication, not replace it. Agents need to know when using AI is useful and when it may be creating something that is wrong, illegal or unethical. All communication, in every form, is the responsibility of the agent. This session covers the fantastic benefits of using AI while reminding us of the importance of our humanity. AI Workshop Available; 1-2 hours

Everyone is just saying 'You have to do it' but she is saying you don't have to use it and here is how it works and you can start slow, etc.” Illinois REALTORS® Attendee

Monica was fabulous! We had about 200 members in attendance, and she kept them engaged, learning and laughing the entire time. They really liked the workshop at the end.”
Jonnie Phillips, Chief Executive Officer, Fayette County Board of REALTORS®

Video · At Home With Diversity® (AHWD) is an NAR certification program designed to present a picture of the changing face of the real estate industry. Since 1998, the At Home With Diversity® program has prepared over 20,000 realtors to work effectively with and within today’s increasingly diverse pool of homebuyers. This course satisfies the NAR Fair Housing requirement; 6-7 hours

Certification · The At Home With Diversity® certification is an educational experience designed to present a picture of the rapidly changing multicultural real estate market. The dynamic and interactive course format facilitates open discussion among students, creating an opportunity to open your mind and think about your clients respectfully and sensitively to their backgrounds and preferences. This certification addresses diversity, fair housing, and cultural differences and will help you build an inclusive business and marketing plan. This course meets the NAR Fair Housing requirement; 6 hours

Keynote · Video · Production is down, Stress is up and the Fog is Increasing. The industry is calling this Quietly Cracking and discussing it in work environments. We are whole people and everything that affects people around us affects us. This is a form of burnout that is reaching across the country. The ability to manage the stress in changing cultures in our cities and homes, industry and work environments comes down to managing ourselves. How are you tending to yourselves? The environment we work in is only one facet of the humanity we reflect. This session provides real tips to improve stability in an increasingly unstable environment. Workshop Available; 45-60 minutes

Certificate Course · This course helps real estate professionals interrupt stereotypical thinking to avoid fair housing pitfalls and provide equal professional service to every customer or client. Participants will learn about the mind science of identity, study how implicit bias can result in fair housing violations, and engage in interactive exercises to enhance communication skills and business relationships with clients of all backgrounds. This course meets the NAR Fair Housing requirement; 3-4 hours

Really one of the best classes I have ever taken.” Amanda Crist, REALTOR®

Certificate Course · This course gives you a better understanding of generational characteristics to help you adapt your communications, marketing, and face-to-face interactions while providing the services that buyer-clients value. 1 day

Certificate Program · This course gives you a better understanding of generational characteristics to help you adapt your communications, marketing, and face-to-face interactions while providing the services that buyer-clients value. 1 day

Keynote or Session · You are the connector in the real estate transaction: Agents are at the beginning with the initial planning with the client, and in ongoing work with the vendors and other agents through the whole transaction to the close and beyond. Does your communication and collaboration improve your business and the client's experience? An ability to listen and guide the environment will help you be the real estate professional they return to again and again! 1 hour

In real estate, conflict can arise from differing expectations and high-stakes negotiations. This session discusses how emotional intelligence can help real estate agents build and maintain strong client relationships, even in the face of conflict. Leave with a concise set of tools and mindsets to help agents turn conflicts into opportunities for stronger client bonds. By focusing on empathy, clarity, and proactive problem-solving, agents can elevate their client service and reputation. 1 hour

Strengthen the core of your real estate business by starting with your clients. Build a healthy and organized business so you can create an excellent experience for clients and establish a base for referral business. Monica will discuss the core pillars of professionalism, income, expenses, and networking, while perfecting the craft of customer service. You will leave with strategies, resources and tools that create wins for you and your clients. 3 hours

The classes were fantastic and all raved about Monica! Many asked when she was coming back!" Jennifer Singleton Wells, Director of Professional Development, Montgomery Area Association of REALTORS®

Today’s buyers and sellers are informed, digitally savvy, and asking deeper questions about value, compensation, and representation. Success in 2026 requires clarity, visibility, emotional intelligence, and systems. Improve your confidence by clearly defining what you do and how you do it and connect with buyers and sellers in the personal ways they want to connect. Give them the data and visuals they want to see with the connection they need. There is opportunity out there. Be the agent who can find the money, the house and the motivation that will help clients get where they want to go. 1 hour

Video · The leader of a public conversation needs to be able to adapt to changes in script, ideas, and plans. Monica, as a skilled Competent Toastmaster and Improv speaker can adapt to unexpected situations as well as read the room to gauge where the session needs to go. As the host for the National Association of REALTORS's Center for REALTOR® Development Podcast she is adept at combining preparedness with "in the moment" shifts. She has moderated panels for Associations as well as the National Association of REALTORS® Annual Conference. Monica has emceed the RAPDD Conference and the 2025 RRC Sell-a-bration in Nashville.

As a Certified Speaking Professional with the National Speakers Association, she is always learning more skills and techniques to bring more to your event. She has the adaptability and ideas to help you improve your event with stories, music, and energizing introductions. She has traveled and spoken all around the country and is glad to include local flavor and stories for your event. If you want a speaker who thinks fast on her feet while considering the vibe of the event, hire Monica to bring energy, fun and a good bit of quirky.

Artificial Intelligence, or AI, has affordable and quick options to help real estate professionals communicate better with their clients and the public. AI is an amazing tool to help real estate agents do the myriad of varied tasks needed in the business better and faster. Learn how to use the 2 most popular applications, ChatGPT specifically and Canva, generally, to save time and create lead generation ideas, email templates and marketing tools. Learn from a real estate practitioner who is using AI daily in all aspects of life and business.
· Understand what AI is, how it works, and its applications in the real estate industry.
· Get a basic understanding of how to use CHAT GPT and Canva as tools to improve communication
· Know how to write prompts that will produce better outcomes from AI.
· Handout with app and prompt suggestions.
1-3 hours; AI ethical considerations included in 2-3 version

Video · An increasingly diverse population in the United States means that we can have and do more business when we help everyone. This engaging program helps agents understand more broadly where the problems exist to increase awareness and how to practically help more people with better systems. The takeaways are relevant and specific to help agents take proactive steps to ensure housing stays fair for everyone. This course satisfies the NAR Fair Housing requirement; 2-3 hours

Her presentations were great. One of the best fair housing classes I’ve sat in." Desirae Lindquist, Director of Operations, Gallatin Association of REALTORS®

Video · The real estate industry is in a state of flux. Some agents are thriving and some are floundering. Your leadership in these changing times makes a difference! We will discuss current problems for Brokers in 2026 with real solutions. Join Monica where you can learn concrete tips for leading independent contractors in a shifting market. When your agents are successful, you are successful. Teaching them to serve clients well and build strong businesses will protect you legally and financially. 2-4 hours

High energy, engaging and on point when it comes to topics to assist Realtors to become professionals.” Paige von Hoffmann, Coldwell Banker Realty

The info about Client Level Services vs Customer Level Services was excellent and provided a great template of how we can sell our services to our clients. Providing more context on how we can use AI was also great.” Cincinnati Broker Summit Attendee

Effective leadership requires 360-degree vision: To empower your group, you must not only understand the personalities and skill sets of those you work with, you must understand your own. Through self-awareness, you can help others grow. This eye-opening and engaging session reveals how behavioral models and key insights into relationships can be made actionable on any team. Join Monica Neubauer to examine:

• The basics of managing an effective meeting;
• The keystones of organization and respect;
• The power of creating a vision statement;
• What steps to take to address and counter fear;
• How divergent groups can cooperate;
• And, why every gift has a place at the leadership table.

2-6 hours; Modules Available

Today’s buyers are more aware than ever about viable housing options, including new construction. Understanding how new construction is a viable and desirable part of the inventory available to buyers is powerful. In this program, you will learn how to work effectively with builders and their representatives as well as how to educate your buyers regarding the process. You’ll find out how to manage buyer expectations, stay focused on their best interests, and be part of a collaborative team helping the buyer. Get the details you need to know to confidently serve today’s buyer with all the available options. Available Customized for Northeast Clients as Navigating the New Construction and Rehab Process with Ease; 1, 3, or 4 hours

Monica’s classes are fun, energetic and informational. I love the personal references she includes to emphasize the material used. I would recommend her classes to anyone looking to further their education in their real estate career.” Tamela Giroux, REALTOR®, Keller Williams

In the real estate realms, deals ignite with a single call and only conclude when signatures grace the paper. The secret sauce? A mix of audacious insights, profound expertise, and a sharp eye for the details. Monica is set to unveil the roadmap to maintaining composure, gearing up, and setting the stage for impactful dialogues and results. While there's a standard script, the Maverick approach is all about creativity within the rules. Embark on a journey to unleash your Maverick spirit, ensuring integrity, authenticity, and a relentless pursuit of excellence. 1, 2, or 3 hours

Monica’s classes went very well. She is always a great instructor to have here for our members and is a great energizing motivator!” Patti A. Green, Education Director, Quad City Area REALTORS® span>

Certificate Course · This course is designed to help you gain the product and transaction knowledge needed to guide buyer-clients through the processes for purchase, construction, and customization of a new home. You will learn how to interact with new-home builders and sales representatives to protect clients’ interests while developing productive business relationships. 1 day

Communicate better with people based on their general personality and communication tendencies to help them feel more comfortable in the transaction. If we can tailor our materials and presentations to their communication style, we will have greater success in forming a cohesive team and helping them make a decision. This enables agents to proactively help their client based on their needs and perceptions.

• Recognize clients’ general personality traits and adapt to their styles.
• Get better results with clients by using tools better communication tools.
• Discover your communication style so you can understand why you struggle to communicate with some personality types.

1-3 hours

As a real estate professional, the consumer considers you to be a subject matter expert when it comes to pricing a property for sale. A successful transaction requires a correlation between the list price, the contract price, and the appraisal value. You must be able to show the clients and appraisers real data to back up what they see in the marketplace. Find out how “Show, Don’t Tell” can help you explain why certain properties sell for more money than others. And what do appraisers need to help them with the appraisal? DATA! Get the data tools you need to prepare qualified property valuations, no matter what market you are experiencing. 1-3 hours

Certification · Determining property values depends more than ever on professional expertise and competence, the best use of technology, and approaching the pricing assignment from various perspectives. With the Pricing Strategy Advisor certification, you will enhance your skills in pricing properties, creating comparative market analyses (CMAs), working with appraisers, and guiding clients through the anxieties and misperceptions they often have about home values. 1 day

Video Are your finances in order? Do you have a separate checking account for your business? Are you paying your taxes quarterly? This session will give you important tips for organizing your finances so you always have the money in your business account to pay the costs that come with owning a business. Find out how to set up your accounts for easy accounting and tax reporting. Understand why successful business owners who have separate accounts and watch their tax deductions and payments always “know their numbers.” 1 hour version Profit Like a Pro also available; 1-3 hours

Savvy consumers expect real estate professionals to offer more market knowledge than what can be uncovered online. Sellers want help with home pricing, marketing the home, and managing the timeline. Are you prepared to give them realistic data to maximize the sale of the property, regardless of its condition? Do you use Zillow and HGTV to everyone’s benefit? Get tools to secure listings and to get them sold. Set your seller up for success by developing a collaborative, winning relationship.
1-4 hours

Designation · The SRS course covers the key components of the transaction – from listing to close. In addition, you will learn how demonstrate your value, secure loyalty and written commitment, neutralize concerns, and establish realistic expectations. 2 days

Designation · Understand what motivates the growing seniors’ market and how to address their needs with the prestigious SRES® designation. This two-day training program offers real estate professionals the unique opportunity to learn and build key skills in counseling adults ages 50+ through selling their family home, buying rental property, and moving to a senior community, among many other issues. 2 days

Get buyers from “interested” to the closing table with great systems designed to ensure a smooth, enjoyable buying experience every time. You’ll review the entire process: asking good questions at the first appointment, educating buyers about state agency laws and good representation, showing qualified buyers the right properties, and leading the buyers to a decision. You’ll leave this session with new tools to boost your confidence in every transaction. As an added bonus, we’ll even review some of the finer points of contract preparation that smooth the path to success in a busy market. 1-3 hours

Have you ever felt tuned out by others? Five different generations make up our adult population; making meaningful connections more challenging and nuanced. This session is designed to help you understand the differences in generational and personal communication styles and to teach you how to connect with another’s perspective. Does a good phone conversation make sense in this situation? Is an email or text okay to deliver these details? Will a face-to-face meeting be most effective right now? Join Monica Neubauer in exploring the everyday communication decisions that reflect whether or not others can hear what you have to say. 1 hour

“I really appreciates the fact that she quickly built rapport with all of the students. From student to student, we were able to network, we were encouraged to share stories and to make connections to help us connect to the material better and make it more relevant, and our takeaways – how we were going to enact it in the future.” - Camela Hinkey

Five Generations contribute to our working environment. Traditionalists, Boomers, Gen X, Y and Z are buyers, sellers and real estate agents. Each group has differences in language and communication styles that can make meaningful connections challenging and nuanced. Learn to understand how different groups view communication and connection so you can get your message across clearly. Phone, Email, Text – which form is best and in what situations? Join Monica to explore the everyday communication decisions that reflect whether or not others can hear what you have to say. 1 hour

For Association/Board Staff · REALTOR® Associations are, or soon will be, competing for agents’ and affiliates’ attention, money, and leaders. When there is competition in the marketplace for education, networking events, and affiliate marketing money, what do you offer that makes agents want to choose the association as the place for connecting, learning and growing? This very interactive session will open up conversations about what agents want and need so you can reevaluate how you bring value to the agent and to your community. 1 hour

Keynote · Authentic living is something we are talking about in all areas of life. But what is an authentic expression that can adapt to my personal, professional and private realms? With many opportunities to express ourselves, we will look at Adaptable, Revisable and Curious Authenticity to create the balance of who we are with the many worlds we live in. 45-60 minutes

Your last session … Wow. That was really powerful, I gained a lot from that session alone, so thank you for sharing your story and being completely transparent while doing so." Jessica Snyder, Member Services & Professional Development Director, Greater Chattanooga REALTORS®

Certification · The RENE course provides the foundational experience and practice negotiators need to master so they can effectively advocate for their clients. A “win-win” objective is merely a perception. Power comes from leveraging your options and alternatives so that the clients has the best possible choices to consider and knows what the downside could be for each choice presented. 2 days

For Association/Board Staff · Video · Associations need to be more clear than ever who they serve and the value they bring their members. Strong associations bring so much value to their community, but if the members don’t see it, have a hard time figuring out how to participate, or don't engage at all, membership may sag as more options for connections come into the market. What benefits do you bring to the members, potential leaders, and even the community, that other groups are not doing or cannot do? How are you marketing your opportunities and bringing the members into your office and community? Is it easy for new members to join? Make sure your message, tasks, and results resonate with the people you want to serve. 45-60 minutes 1 hour

Feedback: Virginia REALTORS® · Buyers Agency is more important than ever. Agents need a clear plan for laying out their business model to their clients. Clear expectations lead to better transactions. Monica will provide lists and guidance with the LEAP method for Onboarding Clients. This is an easy framework for understanding client motivations, articulating your services, obtaining an agreement, and taking the next steps toward helping that buyer purchase the right home. 1-3 hours

Very informative and provided some different ways of thinking.” “Great information. Very well presented.“ “Lots of ideas. Lots of energy!“ “Learned how to communicate better with buyers.“ Minnesota REALTORS® 2024 Convention Attendees

Becoming a real estate licensee can be intimidating. If you have been struggling with understanding your role, it is time to learn the art of salesmanship and transaction management. Monica Neubauer will provide you with a logical plan regarding prospecting and leading buyers and sellers to a decision. First sell yourself, then sell houses. Learn from Monica, a top real estate producer, and discover ways to implement solid sales techniques into a systematic, effective real estate selling process. 1-3 hours

Excelling in all markets take adaptability. If you have been struggling with consistency and follow-through, it is time to learn the art and skill of salesmanship and transaction management. Monica will provide you with a logical perspective regarding prospecting and leading buyers and sellers to a decision. First sell yourself, then sell houses. With clarity in your business model and skill in the pipeline process, you can succeed in any market. 1 hour

In the complicated and detailed real estate environment, generational misunderstandings can quietly derail communication, collaboration, and results. We want to create magic, not meltdowns.
In this interactive and practical session, mother-daughter duo Monica and Nina Neubauer bring a real-time generational perspective to workplace communication. Representing different generations—blending leadership strategy with Disney-level performance and customer experience—they help agents and brokers understand how values, preferences, and communication styles vary across age groups.
Attendees leave more optimistic, and better equipped to ask for what they need to work more effectively across generations, and improve both internal relationships and client experiences. Download Promo; 1-3 hours

Video · Feedback: RENEW Women's Conference · Are your finances in order? Do you have a separate checking account for your business? Are you paying your taxes quarterly? This session will give you important tips for organizing your finances so you always have the money in your business account to pay the costs that come with owning a business. Find out how to set up your accounts for easy accounting and tax reporting. Learn to cultivate order and peace in your financials. 1 hour

Loved every minute of Monica’s presentation. Great information! Amazing!" Donna Davis

It was very motivational. Made me realize I need to do some things better financially." – Tabitha Thompson

Helping sellers set realistic expectations has become one of today's biggest challenges in the market. This session explores how to navigate tough conversations around pricing, preparation, and market conditions to avoid canceled or withdrawn listings. Learn how to assess key deciding factors when determining whether to move forward with a seller, or walk away, so you can protect your time, reputation, and results. 1 hour

Video · Feedback: Virginia REALTORS® · What value do you bring the client? When hiring a service-based business, a client needs to know exactly what work is being done for them and what services they are paying for. Agents need to clearly communicate their model to the public. This program helps agents express what they do or don’t do in visual ways that add credibility to their business and clarifies expectations with clients up front. Strengthen your reputation in the marketplace with well-produced materials that represent you! 1 hour

Do you have only one business model? Agents can do many services for their clients and charge accordingly. This class discusses various kinds of fees for a sale, a rental, home preparation, and paperwork management. What would you charge for 10 house showings? If a buyer or seller asks you to do certain tasks, but not all, how would you respond? As the public begins to think more a-la-carte for services, how will you respond? 1 hour

Opens your mind to doing business differently than before to meet the current real estate brokerage climate.” "Great ideas, great energy, so practical and truthful." "Helpful! Smart! Practical! Useful! Definitely will apply!" 2024 National Association of REALTORS® Convention Attendees

Designation · The ABR® designation is the benchmark of excellence in buyer representation. The designation program establishes a foundation of training, skills, and resources to help real estate professionals succeed as buyer representatives. The ABR® designation’s two-day core course is designed to help you conduct a buyer counseling session, sign buyer-clients to a written buyer representation agreement, negotiate buyer-clients offers, and bring the transaction to a successful close.2 days

Keynote or Session · AI is definitely a business tool we'll all be implementing. The future is now. Lean into curiosity. Are we implementing AI in ways that improve our workload, and improve our customer’s experience in the transaction? Use it or not, remember, our humanity is the best quality we bring to a transaction. AI should be used to improve communication, not replace it. Agents need to know when using AI is useful and when it may be creating something that is wrong, illegal or unethical. All communication, in every form, is the responsibility of the agent. This session covers the fantastic benefits of using AI while reminding us of the importance of our humanity. AI Workshop Available; 1-2 hours

Everyone is just saying 'You have to do it' but she is saying you don't have to use it and here is how it works and you can start slow, etc.” Illinois REALTORS® Attendee

Monica was fabulous! We had about 200 members in attendance, and she kept them engaged, learning and laughing the entire time. They really liked the workshop at the end.”
Jonnie Phillips, Chief Executive Officer, Fayette County Board of REALTORS®

Video · At Home With Diversity® (AHWD) is an NAR certification program designed to present a picture of the changing face of the real estate industry. Since 1998, the At Home With Diversity® program has prepared over 20,000 realtors to work effectively with and within today’s increasingly diverse pool of homebuyers. This course satisfies the NAR Fair Housing requirement; 6-7 hours

Certification · The At Home With Diversity® certification is an educational experience designed to present a picture of the rapidly changing multicultural real estate market. The dynamic and interactive course format facilitates open discussion among students, creating an opportunity to open your mind and think about your clients respectfully and sensitively to their backgrounds and preferences. This certification addresses diversity, fair housing, and cultural differences and will help you build an inclusive business and marketing plan. This course meets the NAR Fair Housing requirement; 6 hours

Keynote · Video · Production is down, Stress is up and the Fog is Increasing. The industry is calling this Quietly Cracking and discussing it in work environments. We are whole people and everything that affects people around us affects us. This is a form of burnout that is reaching across the country. The ability to manage the stress in changing cultures in our cities and homes, industry and work environments comes down to managing ourselves. How are you tending to yourselves? The environment we work in is only one facet of the humanity we reflect. This session provides real tips to improve stability in an increasingly unstable environment. Workshop Available; 45-60 minutes

Certificate Course · This course helps real estate professionals interrupt stereotypical thinking to avoid fair housing pitfalls and provide equal professional service to every customer or client. Participants will learn about the mind science of identity, study how implicit bias can result in fair housing violations, and engage in interactive exercises to enhance communication skills and business relationships with clients of all backgrounds. This course meets the NAR Fair Housing requirement; 3-4 hours

Really one of the best classes I have ever taken.” Amanda Crist, REALTOR®

Certificate Course · This course gives you a better understanding of generational characteristics to help you adapt your communications, marketing, and face-to-face interactions while providing the services that buyer-clients value. 1 day

Certificate Program · This course gives you a better understanding of generational characteristics to help you adapt your communications, marketing, and face-to-face interactions while providing the services that buyer-clients value. 1 day

Keynote or Session · You are the connector in the real estate transaction: Agents are at the beginning with the initial planning with the client, and in ongoing work with the vendors and other agents through the whole transaction to the close and beyond. Does your communication and collaboration improve your business and the client's experience? An ability to listen and guide the environment will help you be the real estate professional they return to again and again! 1 hour

In real estate, conflict can arise from differing expectations and high-stakes negotiations. This session discusses how emotional intelligence can help real estate agents build and maintain strong client relationships, even in the face of conflict. Leave with a concise set of tools and mindsets to help agents turn conflicts into opportunities for stronger client bonds. By focusing on empathy, clarity, and proactive problem-solving, agents can elevate their client service and reputation. 1 hour

Strengthen the core of your real estate business by starting with your clients. Build a healthy and organized business so you can create an excellent experience for clients and establish a base for referral business. Monica will discuss the core pillars of professionalism, income, expenses, and networking, while perfecting the craft of customer service. You will leave with strategies, resources and tools that create wins for you and your clients. 3 hours

The classes were fantastic and all raved about Monica! Many asked when she was coming back!" Jennifer Singleton Wells, Director of Professional Development, Montgomery Area Association of REALTORS®

Today’s buyers and sellers are informed, digitally savvy, and asking deeper questions about value, compensation, and representation. Success in 2026 requires clarity, visibility, emotional intelligence, and systems. Improve your confidence by clearly defining what you do and how you do it and connect with buyers and sellers in the personal ways they want to connect. Give them the data and visuals they want to see with the connection they need. There is opportunity out there. Be the agent who can find the money, the house and the motivation that will help clients get where they want to go. 1 hour

Video · The leader of a public conversation needs to be able to adapt to changes in script, ideas, and plans. Monica, as a skilled Competent Toastmaster and Improv speaker can adapt to unexpected situations as well as read the room to gauge where the session needs to go. As the host for the National Association of REALTORS's Center for REALTOR® Development Podcast she is adept at combining preparedness with "in the moment" shifts. She has moderated panels for Associations as well as the National Association of REALTORS® Annual Conference. Monica has emceed the RAPDD Conference and the 2025 RRC Sell-a-bration in Nashville.

As a Certified Speaking Professional with the National Speakers Association, she is always learning more skills and techniques to bring more to your event. She has the adaptability and ideas to help you improve your event with stories, music, and energizing introductions. She has traveled and spoken all around the country and is glad to include local flavor and stories for your event. If you want a speaker who thinks fast on her feet while considering the vibe of the event, hire Monica to bring energy, fun and a good bit of quirky.

Artificial Intelligence, or AI, has affordable and quick options to help real estate professionals communicate better with their clients and the public. AI is an amazing tool to help real estate agents do the myriad of varied tasks needed in the business better and faster. Learn how to use the 2 most popular applications, ChatGPT specifically and Canva, generally, to save time and create lead generation ideas, email templates and marketing tools. Learn from a real estate practitioner who is using AI daily in all aspects of life and business.
· Understand what AI is, how it works, and its applications in the real estate industry.
· Get a basic understanding of how to use CHAT GPT and Canva as tools to improve communication
· Know how to write prompts that will produce better outcomes from AI.
· Handout with app and prompt suggestions.
1-3 hours; AI ethical considerations included in 2-3 version

Video · An increasingly diverse population in the United States means that we can have and do more business when we help everyone. This engaging program helps agents understand more broadly where the problems exist to increase awareness and how to practically help more people with better systems. The takeaways are relevant and specific to help agents take proactive steps to ensure housing stays fair for everyone. This course satisfies the NAR Fair Housing requirement; 2-3 hours

Her presentations were great. One of the best fair housing classes I’ve sat in." Desirae Lindquist, Director of Operations, Gallatin Association of REALTORS®

Video · The real estate industry is in a state of flux. Some agents are thriving and some are floundering. Your leadership in these changing times makes a difference! We will discuss current problems for Brokers in 2026 with real solutions. Join Monica where you can learn concrete tips for leading independent contractors in a shifting market. When your agents are successful, you are successful. Teaching them to serve clients well and build strong businesses will protect you legally and financially. 2-4 hours

High energy, engaging and on point when it comes to topics to assist Realtors to become professionals.” Paige von Hoffmann, Coldwell Banker Realty

The info about Client Level Services vs Customer Level Services was excellent and provided a great template of how we can sell our services to our clients. Providing more context on how we can use AI was also great.” Cincinnati Broker Summit Attendee

Effective leadership requires 360-degree vision: To empower your group, you must not only understand the personalities and skill sets of those you work with, you must understand your own. Through self-awareness, you can help others grow. This eye-opening and engaging session reveals how behavioral models and key insights into relationships can be made actionable on any team. Join Monica Neubauer to examine:

• The basics of managing an effective meeting;
• The keystones of organization and respect;
• The power of creating a vision statement;
• What steps to take to address and counter fear;
• How divergent groups can cooperate;
• And, why every gift has a place at the leadership table.

2-6 hours; Modules Available

Today’s buyers are more aware than ever about viable housing options, including new construction. Understanding how new construction is a viable and desirable part of the inventory available to buyers is powerful. In this program, you will learn how to work effectively with builders and their representatives as well as how to educate your buyers regarding the process. You’ll find out how to manage buyer expectations, stay focused on their best interests, and be part of a collaborative team helping the buyer. Get the details you need to know to confidently serve today’s buyer with all the available options. Available Customized for Northeast Clients as Navigating the New Construction and Rehab Process with Ease; 1, 3, or 4 hours

Monica’s classes are fun, energetic and informational. I love the personal references she includes to emphasize the material used. I would recommend her classes to anyone looking to further their education in their real estate career.” Tamela Giroux, REALTOR®, Keller Williams

In the real estate realms, deals ignite with a single call and only conclude when signatures grace the paper. The secret sauce? A mix of audacious insights, profound expertise, and a sharp eye for the details. Monica is set to unveil the roadmap to maintaining composure, gearing up, and setting the stage for impactful dialogues and results. While there's a standard script, the Maverick approach is all about creativity within the rules. Embark on a journey to unleash your Maverick spirit, ensuring integrity, authenticity, and a relentless pursuit of excellence. 1, 2, or 3 hours

Monica’s classes went very well. She is always a great instructor to have here for our members and is a great energizing motivator!” Patti A. Green, Education Director, Quad City Area REALTORS® span>

Certificate Course · This course is designed to help you gain the product and transaction knowledge needed to guide buyer-clients through the processes for purchase, construction, and customization of a new home. You will learn how to interact with new-home builders and sales representatives to protect clients’ interests while developing productive business relationships. 1 day

Communicate better with people based on their general personality and communication tendencies to help them feel more comfortable in the transaction. If we can tailor our materials and presentations to their communication style, we will have greater success in forming a cohesive team and helping them make a decision. This enables agents to proactively help their client based on their needs and perceptions.

• Recognize clients’ general personality traits and adapt to their styles.
• Get better results with clients by using tools better communication tools.
• Discover your communication style so you can understand why you struggle to communicate with some personality types.

1-3 hours

As a real estate professional, the consumer considers you to be a subject matter expert when it comes to pricing a property for sale. A successful transaction requires a correlation between the list price, the contract price, and the appraisal value. You must be able to show the clients and appraisers real data to back up what they see in the marketplace. Find out how “Show, Don’t Tell” can help you explain why certain properties sell for more money than others. And what do appraisers need to help them with the appraisal? DATA! Get the data tools you need to prepare qualified property valuations, no matter what market you are experiencing. 1-3 hours

Certification · Determining property values depends more than ever on professional expertise and competence, the best use of technology, and approaching the pricing assignment from various perspectives. With the Pricing Strategy Advisor certification, you will enhance your skills in pricing properties, creating comparative market analyses (CMAs), working with appraisers, and guiding clients through the anxieties and misperceptions they often have about home values. 1 day

Video Are your finances in order? Do you have a separate checking account for your business? Are you paying your taxes quarterly? This session will give you important tips for organizing your finances so you always have the money in your business account to pay the costs that come with owning a business. Find out how to set up your accounts for easy accounting and tax reporting. Understand why successful business owners who have separate accounts and watch their tax deductions and payments always “know their numbers.” 1 hour version Profit Like a Pro also available; 1-3 hours

Savvy consumers expect real estate professionals to offer more market knowledge than what can be uncovered online. Sellers want help with home pricing, marketing the home, and managing the timeline. Are you prepared to give them realistic data to maximize the sale of the property, regardless of its condition? Do you use Zillow and HGTV to everyone’s benefit? Get tools to secure listings and to get them sold. Set your seller up for success by developing a collaborative, winning relationship.
1-4 hours

Designation · The SRS course covers the key components of the transaction – from listing to close. In addition, you will learn how demonstrate your value, secure loyalty and written commitment, neutralize concerns, and establish realistic expectations. 2 days

Designation · Understand what motivates the growing seniors’ market and how to address their needs with the prestigious SRES® designation. This two-day training program offers real estate professionals the unique opportunity to learn and build key skills in counseling adults ages 50+ through selling their family home, buying rental property, and moving to a senior community, among many other issues. 2 days

Get buyers from “interested” to the closing table with great systems designed to ensure a smooth, enjoyable buying experience every time. You’ll review the entire process: asking good questions at the first appointment, educating buyers about state agency laws and good representation, showing qualified buyers the right properties, and leading the buyers to a decision. You’ll leave this session with new tools to boost your confidence in every transaction. As an added bonus, we’ll even review some of the finer points of contract preparation that smooth the path to success in a busy market. 1-3 hours

Have you ever felt tuned out by others? Five different generations make up our adult population; making meaningful connections more challenging and nuanced. This session is designed to help you understand the differences in generational and personal communication styles and to teach you how to connect with another’s perspective. Does a good phone conversation make sense in this situation? Is an email or text okay to deliver these details? Will a face-to-face meeting be most effective right now? Join Monica Neubauer in exploring the everyday communication decisions that reflect whether or not others can hear what you have to say. 1 hour

“I really appreciates the fact that she quickly built rapport with all of the students. From student to student, we were able to network, we were encouraged to share stories and to make connections to help us connect to the material better and make it more relevant, and our takeaways – how we were going to enact it in the future.” - Camela Hinkey

Five Generations contribute to our working environment. Traditionalists, Boomers, Gen X, Y and Z are buyers, sellers and real estate agents. Each group has differences in language and communication styles that can make meaningful connections challenging and nuanced. Learn to understand how different groups view communication and connection so you can get your message across clearly. Phone, Email, Text – which form is best and in what situations? Join Monica to explore the everyday communication decisions that reflect whether or not others can hear what you have to say. 1 hour

For Association/Board Staff · REALTOR® Associations are, or soon will be, competing for agents’ and affiliates’ attention, money, and leaders. When there is competition in the marketplace for education, networking events, and affiliate marketing money, what do you offer that makes agents want to choose the association as the place for connecting, learning and growing? This very interactive session will open up conversations about what agents want and need so you can reevaluate how you bring value to the agent and to your community. 1 hour

Keynote · Authentic living is something we are talking about in all areas of life. But what is an authentic expression that can adapt to my personal, professional and private realms? With many opportunities to express ourselves, we will look at Adaptable, Revisable and Curious Authenticity to create the balance of who we are with the many worlds we live in. 45-60 minutes

Your last session … Wow. That was really powerful, I gained a lot from that session alone, so thank you for sharing your story and being completely transparent while doing so." Jessica Snyder, Member Services & Professional Development Director, Greater Chattanooga REALTORS®

Certification · The RENE course provides the foundational experience and practice negotiators need to master so they can effectively advocate for their clients. A “win-win” objective is merely a perception. Power comes from leveraging your options and alternatives so that the clients has the best possible choices to consider and knows what the downside could be for each choice presented. 2 days

For Association/Board Staff · Video · Associations need to be more clear than ever who they serve and the value they bring their members. Strong associations bring so much value to their community, but if the members don’t see it, have a hard time figuring out how to participate, or don't engage at all, membership may sag as more options for connections come into the market. What benefits do you bring to the members, potential leaders, and even the community, that other groups are not doing or cannot do? How are you marketing your opportunities and bringing the members into your office and community? Is it easy for new members to join? Make sure your message, tasks, and results resonate with the people you want to serve. 45-60 minutes 1 hour

Feedback: Virginia REALTORS® · Buyers Agency is more important than ever. Agents need a clear plan for laying out their business model to their clients. Clear expectations lead to better transactions. Monica will provide lists and guidance with the LEAP method for Onboarding Clients. This is an easy framework for understanding client motivations, articulating your services, obtaining an agreement, and taking the next steps toward helping that buyer purchase the right home. 1-3 hours

Very informative and provided some different ways of thinking.” “Great information. Very well presented.“ “Lots of ideas. Lots of energy!“ “Learned how to communicate better with buyers.“ Minnesota REALTORS® 2024 Convention Attendees

Becoming a real estate licensee can be intimidating. If you have been struggling with understanding your role, it is time to learn the art of salesmanship and transaction management. Monica Neubauer will provide you with a logical plan regarding prospecting and leading buyers and sellers to a decision. First sell yourself, then sell houses. Learn from Monica, a top real estate producer, and discover ways to implement solid sales techniques into a systematic, effective real estate selling process. 1-3 hours

Excelling in all markets take adaptability. If you have been struggling with consistency and follow-through, it is time to learn the art and skill of salesmanship and transaction management. Monica will provide you with a logical perspective regarding prospecting and leading buyers and sellers to a decision. First sell yourself, then sell houses. With clarity in your business model and skill in the pipeline process, you can succeed in any market. 1 hour